Product Warranty & Return Policy
1-Year Warranty on All Products
Satisfied patients and practitioners are our top priority. All Kinetic Research products come with a one-year warranty. If you need to process a warranty claim, please call (813)962-6300 or email us at [email protected] to obtain a Return Authorization # before returning the product.
Prefabricated AFOs
Return Guidelines:
- Returns with 30 days of delivery date: No restocking fee.
- Returns between 30 days to 6 months: 15% restocking fee.
- Returns between 6 months and 1 year: 50% restocking fee.
- No returns after 1 year.
Prefabricated AFOs that are returned with alterations made to them will be accepted for credit according to the guidelines above plus a $100 fee.
Custom Products
Returns or replacements are subject to modification fees and material fees. Fees will be waived if the remake fits into the following guidelines and is within the one-year warranty.
- A product that is ill-fitting will be replaced under warranty. This does not include anatomical changes due to growth, or weight gain/loss.
- Any defective product still under the one-year warranty.
- An incorrectly filled out order form will have charges assessed for replacement. Examples are:
a. Wrong box marked on the order form.
b. Incorrect orthosis height/footplate length written in or left blank.
c. Orthoses alignment not written in.
d. Incorrect order form used. - Items that will not be credited back include:
a. SMOs.
b. UCBLs.
c. Foot Orthoses.
d. Cost for ankle/knee joints.
e. Soft goods over 60 days old.
f. Fabric charges on remakes due to line #3 in Custom Products
Please return all products as soon as possible after obtaining a Return Authorization number. RA#s are valid for 45 days for prefabricated items and 90 days for custom items.
Have Questions About a Return or Warranty Claim?
We’re here to help. Reach out to our team for clarification, next steps, or to initiate a return.